REM Waste are recruiting for a Zendesk Expert.


  • Zendesk Configuration and Customization: Configure and customize Zendesk Service Line Agreement to create targets for First time response,Ticket Resolution Time, Ticket Volume, Ticket open/backlog. 

  • Automation Rule Design: Create and manage Zendesk automation rules, triggers, and macros to automate repetitive tasks, ticket routing, and follow-up actions.

  • Integrate Zendesk and Trustpilot: Send Invite to Rate us in trustpilot when there is high satisfaction rating in Zendesk

  • Workflow Optimization: Analyze support workflows and identify opportunities for improvement and automation. Implement changes to enhance efficiency and response times.


  • Proven experience in configuring and customizing Zendesk Support and related Zendesk products.
  • Strong understanding of automation concepts and practical experience with automation rule creation.
  • Proficiency in using Zendesk APIs for custom integrations and data retrieval.
  • Excellent problem-solving and analytical skills.
  • Familiarity with reporting and analytics tools, particularly Zendesk Explore.
  • Exceptional communication skills with the ability to collaborate across departments.
  • Ability to work independently and manage multiple projects simultaneously.
  • Zendesk certifications (e.g., Zendesk Certified Administrator) preferred.
  • [Any other specific requirements or qualifications your organization values.]
Contact along with your CV and a covering letter. Include your contact phone number